Certified Nursing Assistant (CNA) Prometric Practice Exam

When a client expresses feelings of punishment from a higher power, how should the nursing assistant respond?

1. Suggest they see a psychologist

2. Listen quietly

3. Dismiss their feelings

4. Encourage them to pray

The correct answer is: Listen quietly

Listening quietly is an appropriate response when a client expresses feelings of punishment from a higher power. This approach acknowledges the client’s emotions without judgment or interruption, providing them with a safe space to share their thoughts. This practice demonstrates empathy and support, which is crucial in establishing trust and rapport in a healthcare setting. Through active listening, the nursing assistant can help the client feel heard and understood, which may alleviate some of their distress. This supportive interaction aligns with the principles of patient-centered care, where the focus is on the individual’s feelings and experiences. Instead of trying to provide solutions or advice, simply listening can be a powerful way to show that their concerns are valid and important.