Certified Nursing Assistant (CNA) Prometric Practice Exam

What should be done if a resident is feeling emotional during care?

1. Tell them not to be upset

2. Allow them to express their feelings

3. Bring in another resident

4. Ignore their feelings

The correct answer is: Allow them to express their feelings

Allowing a resident to express their feelings is essential for emotional support and overall well-being. Emotions can run high during times of care due to physical discomfort, anxiety about health, or changes in surroundings. Providing a safe space for the resident to share their feelings promotes trust and communication, which can lead to better care outcomes. Encouraging self-expression can help the resident feel validated and understood, fostering a sense of dignity and respect. This approach recognizes that emotional responses are a natural part of the human experience, especially in a healthcare setting, and can alleviate feelings of isolation or frustration. Other options may dismiss the resident's feelings, potentially increasing their emotional distress. For instance, telling them not to be upset undermines their feelings and does not address the underlying issue. Bringing in another resident could distract from the individual’s needs or create feelings of comparison or competition for attention. Ignoring their feelings completely fails to acknowledge the importance of emotional support in care. By allowing expression, caregivers can better understand the resident's needs and respond appropriately.